CITGO Petroleum Corporation

HR Service Center Systems Analyst

Requisition #
# of Openings


Relocation Benefits Not Available for this Position


Employer will sponsor visas for position

Job Summary

Manage, protect and oversee company-wide HR data. Subject matter expert dealing with highly personal, confidential and sensitive information, utilizing  SAP and PC applications to research and analyze inquiries, produce data, analyses, and various reports to support legal inquisitions and requests for confidential data, numerous HR reports, including those regarding legal compliance with federal and state employment laws, and various business unit requests. Analyze and process company-wide requests affecting all types of employee pay records, as well as organization structure. Manage data integrity, and educate/train HR personnel on key processes affecting SAP HR data.

Minimum Qualifications

  • Associates Degree in Human Resources, Personnel Administration, HRIS or related degree plus 3 years experience in HR/Benefits, service representative work, or other related positions. 
  • If no degree, minimum of 5 years Human Resource/Benefits, service representative work or other related experience
  • 3 years - SAP HR Module Experience (Preferred)

Job Duties

    1. Subject Matter Expert for SAP HR module. Analyze personnel action requests before processing to ensure no adverse effect to the employees, business processes/workflows, or data security.
    2. Provide direction, guidance and training as needed, to HR professionals and Benefits staff regarding correct procedures to be followed in various situation to ensure appropriate workflows between SAP modules affecting Payroll, Finance, SAP security, SAP Organizational Structure and other HR systems such as the EDP system, online org chart, TRAINS and HEA
    3. Manage the employment verification process with external financial institutions for employees company-wide, both verbal and written, to include mortgage verifications, letters of employment for various entities, adhering to compliance regarding information provided, completion and timeliness.
    4. Partner with HR professionals, Managers and Business Units to analyze, create and/or restructure organizations so that positions/employees are appropriately aligned, costs flow to correct cost centers, and reporting relationships initiate proper workflows within SAP.
    5. Manage mass updates in SAP such as market adjustments, merit increases and general increases. Manage and maintain Workers Compensation table in SAP. Instruct IT Production Support to configure other critical HR tables such as worksite for unemployment, hourly rate tables, salary ranges, etc.
    6. Develop and maintain standard operating procedures of technical HR processes affecting data in SAP, which includes updating complex guidelines as technical upgrades are implemented in SAP. The standard operating procedures are also used for baseline training of company-wide HR Staff, Benefits staff, Compensation Analysts and Service Center staff.
    7. Special projects and report analyses as required.


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