CITGO Petroleum Corporation

Technical Analyst

Requisition #
2017-4707
Houston
Texas
# of Openings
1

Relocation

Relocation Benefits Not Available for this Position

Note

Employer will not sponsor visas for position

Job Summary

  • Responsible for the successful operation of Information Systems throughout the organization that include computing resources, local area networks, voice & electronic mail communications, and comparable Information Technologies needed by the Corporation with minimal supervision.
  • Have a solid understanding on the basic operation of these systems with the expertise to solve simple infrastructure problems and assist in the resolution of more complex problems related to the business model.
  • Participate in shared service initiatives between company sites developing & supporting system strategies for local user needs as well as remote sites.
  • Participate in hardware/software evaluations and recommend systems suitable to corporate guidelines for established best business practices.
  • Utilize Change Management processes and support Disaster Recovery plans that promote continued operation of Information Systems within the organization.

Minimum Qualifications

Education:

High school diploma

College degree (Bachelor's level) preferred or equivalent experience in lieu of degree

 

Specialized training or unique skills:

Bilingual (English/Spanish) preferred but not required

 

Experience:

1-3 three years’ experience supporting workstation users in a networked environment.

Job Duties

Description:

  1. Participate in activities related to Information Technologies needed for the successful business model. Includes the basic knowledge of computer resources, local area networks, voice and electronic mail communication systems, Help Desk techniques, and special technologies associated with the IT group.
  2. Coordinate and assist internal and contract personnel supporting IT systems within the organization. Monitor and assure compliance with company objectives, guidelines, and internal procedures.
  3. Maintain in-house database records on all systems as needed that include user files, security clearances, security firewalls, and related activities as needed on IT systems. Interact with users and produce reports for managements review and approval.
  4. Plan, implement and facilitate training programs for employees including management throughout the organization on the proper procedures for IT systems as they apply to the successful business model. Provide one-on-one training if needed to insure proper use of facilities on existing as well as new systems.
  5. Assist basic budget plans and recommendations for management related to routine operation, expense allocation, and recommend for payment as needed.
  6. Participate in Change Management processes to insure the successful implementation of all system upgrades to hardware/software platforms, disaster recover plans, and insure the continued online operation to the user/client community.
  7. Participate in Help Desk activities related to Information Technology systems providing timely resolutions affecting business and process issues.

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